eSIM Frequently Asked Questions

An AussieRoam eSIM works just like a physical SIM card but is embedded directly into your device. The eSIM allows you to activate data plans without needing a physical SIM card, making network switching seamless and providing the convenience of easily changing destinations.

With AussieRoam eSIMs, you can connect to the internet in over 200 destinations worldwide. You can purchase your eSIM from anywhere through our website, then install it using a manual code, a QR code, or automatically from the app. The best practice is to install and activate it upon arrival at your destination for a smooth and complete connection.

Things to Keep in Mind

• Device Compatibility: Ensure your device is compatible with AussieRoam’s eSIM. We recommend checking the updated list of compatible devices.

• Wi-Fi Requirement: You’ll need a strong and stable Wi-Fi connection to install the eSIM.

• No Interference: AussieRoam’s eSIM won’t interfere with your primary carrier’s service.

• Local Networks: The eSIM connects to the fastest and most reliable local networks at your destination.

Troubleshooting Tips

How to Buy the eSIM Through the AussieRoam Website:

1. Click on your destination or use the search icon.

2. Type the destination you want to buy and select it.

3. Scroll down to the bottom and choose the number of days.

4. Select the number of eSIMs you need.

5. Make sure you’ve chosen the correct number of days and eSIMs, as this can sometimes be confusing.

Final Steps:

1. Confirm your purchase (double-check the days and number of eSIMs).

2. Click on Checkout.

3. Select your payment method.

4. Enter your email and billing address.

5. Continue to payment and add your card information.

6. Complete the order – and that’s it!

Getting an AussieRoam eSIM is quick and easy. With just a few simple steps, you’ll be connected to fast, reliable internet in many destinations around the world. Here’s a step-by-step guide:

1. Check Device Compatibility: Before purchasing, make sure your device supports eSIM and is unlocked. This is crucial for the eSIM to work correctly.

2. Define Your Itinerary: Once you confirm compatibility, select the destinations you’ll be visiting. AussieRoam offers eSIMs for Europe, the United States, and a global option for multiple countries.

3. Purchase Your eSIM: Choose your plan and complete your purchase. Enter your email address carefully, as the eSIM and QR code will be sent there.

4. Receive and Use the QR Code: After purchasing, you’ll receive a confirmation email with a QR code to activate your eSIM. You can also access the QR code and other details through the AussieRoam app or website. Manual codes are provided if you're unable to scan the QR code.

Things to Keep in Mind

• You’ll find your eSIM QR code in your purchase email, WhatsApp, or on the AussieRoam app.

• You can install the eSIM a day before your trip or once you arrive at your destination, but ensure you have a stable Wi-Fi connection.

• If you’re using the QR code method, you’ll need another device to scan it.

Troubleshooting Tips

How to Check the Technical Specs of the eSIM:

To review your eSIM’s technical features, go to the website > Destinations > Technical Specs, where you’ll find all the relevant information.

How to Buy an eSIM Through the AussieRoam Website:

1. Click on the destination or use the search icon.

2. Type the destination you want and select it.

3. Scroll down and choose the number of days and eSIMs.

4. Confirm your purchase details (double-check the days and number of eSIMs).

5. Click on Checkout.

6. Choose your payment method.

7. Enter your email and billing address.

8. Continue to payment, add your card information, and complete the order.

And that’s it!

When you purchase an AussieRoam eSIM, the QR code is sent to your email immediately after the transaction is approved. Your eSIM is ready to be activated right away. Be sure to check both your inbox and spam folder, as the email may occasionally land there by mistake. If you haven’t received your AussieRoam QR code via email, you can also access your eSIM through the AussieRoam app or website. Simply log in, navigate to My eSIMs, and view your eSIM and its corresponding QR code. The activation and installation process is quick, typically taking only 3 to 5 minutes. You can complete the setup using a QR code or manually. For best results, make sure you’re connected to a strong Wi-Fi network and avoid using public networks, such as those in airports or parks. Troubleshooting Tips: Check Your Email: If you don’t see the email in your inbox, double-check your spam or junk folder. Visit the AussieRoam Website: Log in to the app or website and navigate to My eSIMs to check if your eSIM and QR code are available there. If you’re still having issues, the delay might be due to a payment hold from your bank. Sometimes, banks debit the amount but don’t transfer it to us immediately, causing a delay in processing your order. Once the payment is cleared, we’ll generate and send your eSIM order right away. If you suspect that the issue is related to a payment hold, we recommend contacting your bank to resolve it as quickly as possible. This can help expedite the process and ensure you receive your QR code without further delay. Your satisfaction is important to us, and we’re committed to ensuring you have a smooth experience with AussieRoam. Updated to reflect the latest process and troubleshooting tips.

AussieRoam eSIMs are valid only for the duration of the plan you purchase. Any unused data will be lost and won’t be accessible once the plan ends, so be sure to make the most of your plan before it expires!

For eSIMs with daily data packages, the plan will expire automatically when the purchased days are up. Meanwhile, unlimited data eSIMs have no daily data limits but will expire automatically at the end of the purchased period.

Things to Keep in Mind

• Activate Your eSIM on Arrival: To avoid losing a day of use, only activate your AussieRoam eSIM when you arrive at your destination. If your eSIM was activated during setup, turn it off and keep it deactivated until you reach your destination.

• Buy the Right Amount of Days: Make sure to purchase only the number of days you'll need.

• Recharge or Buy a New eSIM: Consider recharging your AussieRoam eSIM a day before it expires or purchase a new one if your current eSIM has already expired.

Troubleshooting Tips

To check your data usage with AussieRoam, use the AussieRoam app. You can easily review your eSIM’s status and manage your balance to avoid any interruptions.

1. Open the AussieRoam app.

2. Go to My eSIM. Here, you’ll find information about your usage days, activation date, and expiration date.

If you don’t have the app on your device, you can also check this information on our website.