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Terms & Conditions

General Terms and Conditions

1. Validity of General Terms and Conditions for Clients (End Users)

1.1 Terms

1.1.1 These terms and conditions, as may be amended from time to time, apply to all our services made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our services, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below, including the privacy statement.

1.1.2 The materials contained on our website are protected by applicable copyright and trademark laws within Queensland, Australia, and internationally.

1.1.3 Special offers through various business partners may incorporate additional or varied terms and conditions. In such cases, those specific terms and conditions will prevail.

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AussieRoam is an authorised reseller of digital products. All rights reserved.

 

1.2 Use License

Permission is granted for the temporary download of one copy of the materials on our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title. Under this license, you may not:

  • Modify or copy the materials;

  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  • Attempt to decompile or reverse engineer any software contained on our website;

  • Remove any copyright or other proprietary notations from the materials; or

  • Transfer the materials to another person or "mirror" the materials on any other server.

  • This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

 

1.3 Support

Support for our services is available 24/7. We aim to resolve any service-related issues promptly and efficiently.

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1.4 Refund and Cancellation Policies

In alignment with the Australian Consumer Law, we process refunds and cancellations diligently. For assistance, please contact us at hello@aussieroam.com.

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Refund processing times may vary: 5-10 business days for card payments and minutes for PayPal, subject to a processing fee unless ACL exempts the fee.

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Refills are non-refundable. Refunds for SIM cards are based on the unused data balance; no need for physical returns. Shipping costs are non-refundable.

 

2. Validity of General Terms and Conditions for Partners

These terms and conditions apply to all services rendered by AussieRoam in connection with the resale of prepaid eSIM profiles to companies or individuals referred to as Partners. By accessing and using our services, Partners agree to these terms and the privacy statement.

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3. Disclaimer, Limitations, Revisions, and Links

The materials on our website are provided "as is". We make no warranties, expressed or implied, and hereby disclaim all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

 

4. Site Terms of Use Modifications

We may revise these terms of use for our website at any time without notice. By using this website, you agree to be bound by the then-current version of these Terms and Conditions of Use.

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