Setting Up Your AussieRoam eSIM Australia for Global Travel

AussieRoam makes staying connected abroad simple with its eSIM Australia service. This innovative solution provides affordable, hassle-free data connectivity without requiring a physical SIM card. Whether you use an iPhone, Android, or Samsung device, our step-by-step guide makes setting up your eSIM Australia effortless. Say goodbye to expensive roaming fees and unreliable public Wi-Fi; with AussieRoam, enjoy seamless connectivity wherever your travels take you. Take the first step towards worry-free international connectivity today!

Setting up your AussieRoam eSIM on an iOS Apple device

Before You Begin:

Your iPhone's support for multiple active eSIMs varies by model. Understanding this helps manage your expectations regarding your primary SIM.

iPhone 13 models onwards: Generally support multiple active eSIMs concurrently.
Older iPhones: Typically allow one eSIM to be active at a time. If this applies to your phone, installing AussieRoam may instantly switch your current SIM's data access to the new eSIM (calls and SMS will remain active on your primary line).
Switching Back: You can easily revert to your current SIM at any time via Settings > Cellular (or Mobile Data), then identifying your primary SIM and tapping 'Turn On This Line'.

For a deeper dive into managing eSIMs, refer to Apple's official guide: https://support.apple.com/en-au/guide/deployment/dep36c581d6x/web.

You can install your AussieRoam eSIM before you arrive at your overseas destination. Your usage won't commence until you connect to a local network overseas.

Installation Process

You have two reliable options to install your eSIM:

Option 1 – Scan the eSIM QR Code (Recommended):

Open the AussieRoam email you received with your eSIM QR code on a separate device (like a computer or tablet).
On your iPhone, Head to Settings > Cellular (or Mobile Data).
Tap Add eSIM (or 'Add Cellular Plan').
Choose ‘Use QR Code’.
Position your iPhone to scan the QR code displayed on the other device.
Follow any on-screen prompts. Tap "Add Cellular Plan" when prompted.

Option 2 – Enter eSIM Details Manually:

If you encounter trouble scanning the QR code, you can manually add your eSIM.

Go to Settings > Cellular (or Mobile Data).
Tap Add eSIM (or 'Add Cellular Plan').
Choose 'Use QR Code' but then tap "Enter Details Manually" at the bottom of the screen.
You will be prompted to enter the SM-DP+ Address and Activation Code.
- Type in these bits of info, which can be found in the email sent to you by AussieRoam with your QR code:
  - SM-DP+ Address: XXX
  - Activation Code: YYY
- Note: You may have only received an LPA code in your AussieRoam QR Code email. The LPA code combines the SM-DP+ Address and the Activation Codes, separated by a $ sign, following the pattern: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE. For example, an LPA code of "LPA:1smdp.ioK2-21YC32-1Q8" is comprised of the SM-DP+ Address (smdp.io) and the Activation Code (K2-21YC32-1Q8).
Tap ‘Next’ or ‘Activate’ to proceed with the installation.
Follow any on-screen prompts to complete the process.

After Installation – Activating Your eSIM & Managing Settings:

Once your AussieRoam eSIM is installed, follow these steps to connect to a network overseas:

Manage Data Default (If installed in Australia):
- If you installed your eSIM while still in Australia, there's a chance your new eSIM will become the default for your phone's data connection.
- To prevent this, go to Settings > Cellular (or Mobile Data) > Mobile Data, and ensure your Australian SIM is selected. Do the same for 'Default Voice Line'.
Activate Your New eSIM:
- Go to Settings > Cellular (or Mobile Data).
- Below the heading 'SIMs', tap on your new AussieRoam eSIM. It may be called 'Mobile Data' by default.
- Ensure "Turn On This Line" is switched on.
- Rename Your eSIM (Recommended): In this same screen, tap "Data Plan Label" and give your eSIM a meaningful name, such as "eSIM for Singapore". This is very useful if you're using or plan to use multiple eSIMs.
- Switch on Data Roaming. Switching on Data Roaming with us won't cost you extra.
Prevent Unwanted Roaming Fees (Important!):
- Tip: Turn off your primary line’s data to sidestep any roaming fees from your home carrier while overseas. You can do this within Settings > Cellular (or Mobile Data), then selecting your regular Australian eSIM under the heading "SIMs" and toggling its "Turn On This Line" off for data only.
Cellular Data Switching:
- If you plan to switch between multiple lines frequently, enable “Allow Cellular Data Switching” in the Cellular (or Mobile Data) menu.
- If you're only using your AussieRoam eSIM for data, keep this option off to avoid accidental charges on your other line.

Important Note:

Remember, your eSIM is a one-time use only and can only be installed once. If your device gets misplaced, changes hands, or the eSIM is accidentally or intentionally deleted, you’ll need to purchase a new one.

Setting up your eSIM on an Android device

Android device interfaces can vary depending on the manufacturer (e.g., Google Pixel, Samsung, Xiaomi, Oppo) and Android version. The steps below outline the most common paths. Look for similar menu names if yours differ slightly.

Initial Steps (for all installation methods):

Ensure your device is connected to the Internet via Wi-Fi (recommended for stability) or mobile data. This is essential for your eSIM to download.

Option 1 – Scan the eSIM QR Code:

Open your AussieRoam email with your eSIM QR code on a separate device (like a computer or tablet).
On your Android phone, navigate to Settings.
Tap on Network & internet (or similar, such as 'Connections' or 'Mobile Network').
Tap on Mobile network (or 'SIMs', 'Cellular networks', 'Mobile data').
Look for and tap the Add icon (often a + symbol) next to 'Mobile network' or 'SIMs'.
If prompted with "Don't have a SIM card?" or "Download a SIM instead?", tap Next or Yes.
Choose ‘Scan a QR code’ or a similar option.
Align your AussieRoam QR Code from your other device within the frame to scan it.
If prompted, enter the confirmation code.
Once the eSIM plan is recognised, follow the on-screen prompts to download and add the plan.

Option 2 – Add the eSIM Manually:

If you encounter trouble activating your eSIM through the QR code, Android devices also support manual eSIM setup, provided you have the necessary details from AussieRoam.

Find your eSIM details (SM-DP+ Address and Activation Code/LPA) in your AussieRoam email.
On your Android phone, navigate to Settings.
Tap on Network & internet (or similar, such as 'Connections' or 'Mobile Network').
Tap on Mobile network (or 'SIMs', 'Cellular networks', 'Mobile data').
Look for and tap the Add icon (often a + symbol) next to 'Mobile network' or 'SIMs'.
If prompted with "Don't have a SIM card?" or "Download a SIM instead?", tap Next or Yes.
Select “Enter Code Manually” (or ‘Enter activation code’).
You will then be prompted to enter the SM-DP+ Address and/or Activation Code.
- Type in these bits of info exactly as provided in your AussieRoam email.
- Important Note on LPA Codes: You may have only received an LPA code in your AussieRoam QR Code email. The LPA code combines the SM-DP+ Address and the Activation Codes, separated by a $ sign, following the pattern: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE.
- For example, an LPA code of "LPA:1smdp.ioK2-21YC32-1Q8" is comprised of the SM-DP+ Address (smdp.io) and the Activation Code (K2-21YC32-1Q8).
- Android devices can vary: On some Android devices, you may have two separate fields for 'SM-DP+ Address' and 'Activation Code'. On others, you may only have one field where you need to enter the entire LPA string (e.g., LPA:1$smdp.io$K2-21YC32-1Q8). Ensure you copy the details exactly as required by your phone.
Tap ‘Connect’ or ‘Add’ to proceed with the installation.
Follow any on-screen prompts to complete the process.

After Installation – Activating Your eSIM:

Once your AussieRoam eSIM is installed (via QR or manual entry), your usage won't commence until you connect to a local network overseas. Here's how to activate it and begin data roaming when you are overseas:

Your newly installed eSIM will now appear in your phone's network settings. We recommend you give your eSIM a meaningful label or name, such as 'eSIM for Italy', to help you keep track. This is especially useful if you need to buy another eSIM later or are travelling across multiple countries.
- To rename: Tap on the newly added eSIM in Settings > Network & internet > Mobile network (or similar path) and look for a 'Label' or 'Name' option.
Ensure your AussieRoam eSIM is toggled ON.
- Tap on the eSIM in Settings > Network & internet > Mobile network (or similar path) and verify the "Use SIM" or "Turn on this line" toggle is active.
Set your AussieRoam eSIM as your preferred SIM for Mobile Data.
- Go to Settings > Network & internet > Mobile network (or similar path).
- Look for a 'Mobile data' or 'Preferred SIM for data' option and select your AussieRoam eSIM.
- Tip: It's also useful to switch off your primary Australian line’s mobile data to avoid any unexpected roaming fees from your home carrier while abroad. You can usually do this by tapping on your primary SIM in the Mobile network section and toggling off its "Mobile data" option.
Turn on Data Roaming for your AussieRoam eSIM.
- Tap on your AussieRoam eSIM in Settings > Network & internet > Mobile network (or similar path).
- Toggle on 'Data Roaming'. Switching on Data Roaming with us won't cost you extra.

APN Settings (Troubleshooting):

If you're not connected yet after following the activation steps, you might need to check your APN (Access Point Name) settings. This can occur if your device doesn't automatically configure the correct settings.

Go to Settings > Network & internet > Mobile network.
Tap on Access Point Names (or 'Advanced > Access Point Names').
Tap “Add” (often a + symbol) and input the APN details provided by AussieRoam.
Contact us if you need specific APN information.

Important Note:

Remember, each eSIM QR code is unique—if it’s lost, you’ve switched devices, or you accidentally deleted your eSIM, you’ll need to purchase a new one.

Following these steps should have you up and running with your AussieRoam eSIM on your Android device. Enjoy seamless connectivity on your travels!

Setting up your eSIM on a Samsung device

Before You Begin:

It's useful to become familiar with managing your eSIM profiles on your Samsung device. Learn more by viewing Samsung's official guide here: https://www.samsung.com/ie/support/mobile-devices/how-to-use-an-esim-with-your-galaxy-phone/.

Ensure your device is connected to the Internet via Wi-Fi (recommended for stability) or mobile data. This is essential for your eSIM to download.
You can install your AussieRoam eSIM before you arrive at your overseas destination. Your usage won't commence until you connect to a local network overseas.

Installation Process:

You have two reliable options to install your eSIM:

Option 1 – Scan the eSIM QR Code (Recommended):

Open the AussieRoam email with your eSIM QR code on a separate device (like a computer or tablet).
On your Samsung phone, Navigate to Settings > Connections.
Tap on SIM card manager.
Select Add mobile plan.
Choose ‘Scan Carrier QR code’.
Align your AussieRoam QR Code within the frame to scan it. If prompted, enter the confirmation code.
Once the eSIM plan is recognised, tap Add.
After your plan is registered, tap OK to activate the plan.

Option 2 – Enter eSIM Details Manually:

If you encounter trouble activating your eSIM through the QR code, Samsung devices also support manual eSIM setup, provided you have the necessary details from AussieRoam.

Find your eSIM details (SM-DP+ Address and Activation Code/LPA) in your AussieRoam email.
On your Samsung phone, Navigate to Settings > Connections.
Tap on SIM card manager.
Select Add mobile plan.
Choose ‘Scan Carrier QR code’. (Yes, you still tap this option even for manual setup).
At the bottom of the screen, look for and tap ‘Enter activation code’ or ‘Enter details manually’. (The exact wording can vary slightly by model/software version).
You will then be prompted to enter the SM-DP+ Address and Activation Code.
- Type in these bits of info, which can be found in the email sent to you by AussieRoam with your QR code:
  - SM-DP+ Address: XXX
  - Activation Code: YYY
- Important Note on LPA Codes: You may have only received an LPA code in your AussieRoam QR Code email. The LPA code combines the SM-DP+ Address and the Activation Codes, separated by a $ sign, following the pattern: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE. For example, an LPA code of "LPA:1smdp.ioK2-21YC32-1Q8" is comprised of the SM-DP+ Address (smdp.io) and the Activation Code (K2-21YC32-1Q8).
- For Samsung, you often need to enter the entire LPA string (e.g., LPA:1$smdp.io$K2-21YC32-1Q8) into the "Activation code" field, even if it asks for a separate SM-DP+ Address. If there are two separate fields, ensure you copy them exactly. If only one field, the full LPA string is usually required.
Tap ‘Connect’ or ‘Add’ to proceed with the installation.
Follow any on-screen prompts to complete the process.

After Installation – Activating Your eSIM & Managing Settings:

Once your AussieRoam eSIM is installed, your usage won't commence until you connect to a local network overseas. Here's how to activate it and begin data roaming when you are overseas:

Your eSIM will now appear in the SIM card manager. We recommend you give your eSIM a meaningful label or name, such as 'eSIM for Italy', to help you keep track of your eSIMs. This is especially useful if you need to buy another eSIM later, or if you're travelling across multiple countries.
- To rename: In the SIM card manager, tap on your new eSIM and look for an option to edit its name or label.
Activate Your New eSIM:
- Go to SIM card manager and ensure your AussieRoam eSIM is toggled on.
- Within SIM card manager, under 'Preferred SIM' or 'Mobile data', ensure your AussieRoam eSIM is selected for Mobile data.
Turn on Data Roaming:
- Go to Settings > Connections > Mobile networks and toggle on 'Data Roaming'.
- Switching on Data Roaming with us won't cost you extra.
- Tip: Remember to switch off your primary line’s mobile data to prevent roaming charges from your home carrier while abroad. You can usually do this in SIM card manager by tapping on your primary SIM and toggling off its "Mobile data" option.

APN Settings (Troubleshooting):

If you're not connected yet after following the activation steps, you might need to check your APN settings. This can occur if your device doesn't automatically configure the correct settings.

Go to Settings > Connections > Mobile networks > Access Point Names.
Tap “Add” and input the APN details provided by AussieRoam.
Contact us if you need specific APN information.

Important Note:

Remember, your eSIM QR code is a one-time use only. If your device gets misplaced, changes hands, or the eSIM is accidentally deleted, you’ll need to purchase a new one.

Following these steps should have you up and running with your AussieRoam eSIM on your Samsung Galaxy S device. Enjoy seamless connectivity on your travels!